Returns & Exchanges
At CHOSEN Store, we want you to be completely satisfied with your beauty experience. If a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Log into your account portal and select the items you wish to return to receive a unique Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all safety seals are intact and the Return Authorization form is included inside.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing